Working with wholesale customers of all sizes.
We deliver across the UK and goods can either be collected using your own delivery vehicles or we can arrange to deliver to you via a regular distribution service.
If you want to talk to us on the phone, our dedicated sales team is directed by John. He works at our Swansea base with the telesales team. All have been involved in sales for a long time and will be able to answer any queries you may have.
Customers we service include:
Major retailers, National food distributors, Regional wholesalers and food service companies.
Bespoke Products
We have a dedicated NPD team here at Lewis pies that will help you develop your products or emulate a product that you have seen.
If you require a customised product then just give us a call, as we are happy to work with you to accommodate any regional, cultural or customer taste which you’ve identified for your market. Subject to a minimum order commitment, we’ll work with you to develop a flavour profile, refining it until you are completely satisfied with the result. That way you’ll have a unique product that sells and we have a happy customer!
Our Service Offer
All our customers are offered the same high level of service and support. We like to keep it personal and our aim is to be there to support you and respond to your needs. We make sure you:
- Receive regular contact from us (by phone or email, depending on what you prefer) to keep you up to date on orders, deliveries, payments, product developments etc.
- Are asked to give us regular feedback on our products and services to help us to continually improve the products and services we provide to you.
New Customers
When starting to supply any new customer, we take extra time and care, at the outset and in the first few months, to ensure we get things right.
- One of our senior sales team will meet you so they can gather information to help us understand your business requirements.
- We will take you step by step through the process for ordering and how and when we will deliver to you.
- If you want to receive a regular call from your account lead, then that can be set up at a time to suit you.
- Every business is different, so we would discuss with you the payment terms we can offer and agree what is most appropriate for you.
- To ensure that we are meeting your expectations, we will regularly review progress and ensure you are happy with our products and services